Privacy Policy

A) TendernessCapacity Terms of Service

1. Terms

By accessing the website at https://www.tendernesscapacity.pt/ you agree to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials (information or software) on TendernessCapacity’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
   1. modify or copy the materials;
   2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
   3. attempt to decompile or reverse engineer any software contained on TendernessCapacity’s website;
   4. remove any copyright or other proprietary notations from the materials;
   5. transfer the materials to another person or “mirror” the materials on any other server.
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by TendernessCapacity at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

3. Disclaimer

1. The materials on TendernessCapacity’s website are provided on an as is basis. TendernessCapacity makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
2. Further, TendernessCapacity does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall TendernessCapacity or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on TendernessCapacity’s website, even if TendernessCapacity or a TendernessCapacity authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of Materials

The materials appearing on TendernessCapacity’s website could include technical, typographical, or photographic errors. TendernessCapacity does not warrant that any of the materials on its website are accurate, complete, or current. TendernessCapacity may make changes to the materials contained on its website at any time without notice. However, TendernessCapacity does not make any commitment to update the materials.

6. Links

TendernessCapacity has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by TendernessCapacity of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

TendernessCapacity may revise these Terms of Service at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms of Service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Portugal, and you irrevocably submit to the exclusive jurisdiction of the courts of Portugal.

B) Privacy Policy

Your privacy is important to us. It is TendernessCapacity’s policy to respect your privacy regarding any information we may collect from you when you visit our website, https://www.tendernesscapacity.pt/, and other sites we own and operate.

Information we collect

Log data

When you visit our website, our servers may automatically log the standard data provided by your browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s IP address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details. We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer to learn what information they make available to us.

Personal information

We may ask for personal information, such as:

• Name
• Email

This data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.

How we collect information

We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. Any user of the site is free to refuse our request for this information, with the understanding that we may be unable to provide some of the desired services without it.

Use of information

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We do not publicly disclose the details of this information, but may share aggregated and anonymized versions of this information, for example, in website and customer usage trend reports. We may also use your personal information to contact you with updates about our website and services, as well as promotional content that we believe may be of interest to you. If you would like to opt-out of receiving promotional content, please follow the opt-out instructions provided with any promotional materials.

Processing and storage of data

Personal information we collect is stored and processed in Portugal, within the European Union, or where we or our partners, affiliates, and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users. We only retain personal information for as long as necessary to provide a service to you, or to improve our services in future. While we take all reasonable steps to secure your personal information, transmission over the internet and electronic storage are never entirely secure, and no method of transmission or storage can be guaranteed to be 100% secure. If you request that your personal information be deleted, or is no longer relevant to our operations, we will delete all such data from our systems within a reasonable timeframe.

Cookies

We use “cookies” to collect information about you and your activity on our website. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our website. This helps us serve you content based on the preferences you have specified. Please refer to our Cookie Policy for more information.

Third-party access to information

We use third-party services for:

• Analytics tracking
• User authentication
• Advertising and promotion
• Content marketing
• Email marketing
• Payment processing

These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not grant them permission to disclose or use any of our data for any other purpose. We may temporarily permit limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only granted for as long as needed to perform a specific function. We only work with external agencies whose privacy policies align with ours. We will refuse government and law enforcement requests for information that we believe are too broad, or unrelated to their stated purpose. However, we may cooperate if we believe the information requested is necessary and appropriate to comply with the law, protect our rights and property, or the safety of the public and any person, or to prevent a crime, or to prevent what we believe to be illegal activity. We do not share, sell, or rent personal information to any third party for marketing purposes.

Limits of our policy

This privacy policy applies only to the collection and processing of data by TendernessCapacity. We only work with partners, affiliates, and third-party providers whose privacy policies align with ours. However, we cannot accept responsibility for their privacy practices. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility for their respective privacy practices.

Changes to this policy

At our discretion, we may change this privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. If you are a registered user with an account on https://www.tendernesscapacity.pt/, we will notify you using the contact details you have provided with your account. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

Your rights and responsibilities

As a user, you have the right to be informed about how your data is collected and used. You have the right to know what data we hold about you, and how it is processed. You have the right to correct, update, or request that we delete any personal information we hold. You can change or remove your account details at any time, using the tools provided in your account dashboard. You have the right to restrict or object to our use of your personal information while still permitting us to use it for your own purposes. You have the right to opt-out of the use of your data for decisions based solely on automated processing. Please feel free to contact us if you have any questions or concerns about how we handle your data and personal information.

TendernessCapacity, Lda. Data Controller
geral@tendernesscapacity.pt

C) Cookie Policy

We use cookies to help improve your experience of https://www.tendernesscapacity.pt/. This cookie policy is part of TendernessCapacity’s privacy policy, and covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, which may also use cookies as part of their service. This policy does not cover their cookies. If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.tendernesscapacity.pt/. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself. Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. timezone, notification preferences), and to personalize your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (i.e. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing. We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies are used in the analysis of how visitors use a website, without collecting personal information about them. Generally, this information is anonymized and aggregated with information tracked across all site visitors, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our website.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party providers. We use functionality cookies to enable certain functions on our website.

Targeting/advertising cookies

Targeting/advertising cookies are used to determine what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our website.

Third-party cookies on our website

We may employ third-party companies and individuals on our websites—for example, analytics and content partners. These third parties may have access to information collected by us in the course of performing their functions on our behalf. However, they may also set third-party cookies of their own in order to deliver the services they are providing. Because of how cookies work, we cannot access these cookies, nor the data they contain, and other parties cannot access the cookies we own. Third-party cookies used on our website are not covered by our cookie policy, as we do not have access to or control over these cookies.

Our commitment to data privacy

We review the privacy policies of all our partners before employing their services to ensure their practices align with our commitments to your privacy. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How you can control or opt out of cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update this setting to refuse cookies, or to notify you when a website is attempting to set or update a cookie. If you browse websites from multiple devices, you may need to update your settings on each individual device. While you can decline cookies through your browser settings, some websites may not operate as intended if the cookies that enable core functionality are disabled.